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Privacy Policy of  Van Gompel E-Commerce

At Van Gompel E-Commerce, we prioritize the protection of your privacy. This Privacy Policy is designed to clearly explain how we collect, utilize, share, and process your personal information. By accessing and using our services, you acknowledge and agree to the practices detailed herein.​


1. Collection and Use of Personal Data​

Personal Data refers to any information—whether direct or indirect—that can be used to identify you. This encompasses both identifiable data and anonymized data that is linked to other identifying information. Notably, Personal Data does not include data that has been irreversibly anonymized or aggregated to an extent where it no longer enables the identification of an individual.​

1.1 How We Collect Your Personal Data​

We collect Personal Data through the following channels:​

  • Data You Voluntarily Provide: When you engage in actions such as creating an account, contacting our support team, participating in customer surveys, or completing a purchase, we collect Personal Data including (but not limited to) your full name, contact details (e.g., email address, phone number), payment information, and billing/shipping addresses.​

  • Data Generated Through Service Usage: When you access and use our products or services, we may automatically collect data related to your device (e.g., unique device identifier, IP address, web browser type, operating system version), usage patterns (e.g., pages visited, time spent on the platform), approximate location, and diagnostic data (e.g., technical errors or system performance metrics).​

2. How We Use Your Personal Data​

We use your Personal Data solely for legitimate, transparent purposes, including:​

  • Providing, Enhancing, and Developing Services: Your data enables us to deliver the services you request, improve existing features, and develop new offerings. This includes conducting research, performing internal audits, and analyzing user feedback to optimize our service quality.​

  • Communication: We may use your contact information to send you relevant communications, such as marketing materials (e.g., product promotions, discount offers), responses to your inquiries or support requests, and updates to our policies, terms of service, or product-related announcements. You have the right to opt-out of marketing communications at any time (see Section 7 for details).​

  • Targeted Advertising: With your explicit consent, we may use your Personal Data to deliver personalized advertisements and service recommendations—both on our own platform and through third-party platforms (e.g., social media or advertising networks).​

Note: For any use of your Personal Data that requires your consent, you may withdraw this consent at any time by contacting our team (see Section 11).​

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3. Use of Cookies​

Cookies are small text files stored on your device when you visit our website or use our services. We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your user experience, with the following specific purposes:​

  • Personalize content and recommendations based on your preferences;​

  • Deliver and measure the effectiveness of advertisements;​

  • Analyze user behavior to understand how our services are used;​

  • Strengthen the security of our platform (e.g., detecting unauthorized access).​

4. Sharing and Disclosure of Personal Data​

We do not sell or rent your Personal Data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:​

  • With Strategic Partners: We may share your Personal Data with trusted third-party partners who assist us in delivering our products or services (e.g., payment processors, shipping providers, or customer support vendors). These partners are contractually obligated to protect your data and may only use it to fulfill the services they provide to us.​

  • For Legal and Business Purposes: We may disclose your Personal Data if required by law (e.g., in response to a court order, subpoena, or request from a regulatory authority), to comply with legal obligations, or in connection with a business transaction (e.g., merger, acquisition, or sale of all or part of our assets). In such cases, we will take reasonable steps to ensure the receiving party adheres to this Privacy Policy.​

5. Legal Compliance and Data Security​

5.1 Legal Compliance​

We strictly adhere to applicable data protection laws and regulations worldwide, including the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA). We may disclose your Personal Data if mandated by law, legal proceedings, or requests from public authorities.​

5.2 Security of Your Data​

We implement a comprehensive set of security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. These measures include:​

  • Technical safeguards (e.g., encryption, firewalls, secure server infrastructure);​

  • Administrative protocols (e.g., access control policies, employee training on data protection);​

  • Physical security (e.g., restricted access to data storage facilities).​

However, it is important to note that no data transmission or storage method is 100% secure. We cannot guarantee absolute security, but we continuously review and update our security practices to minimize risks.​


6. Children’s Privacy​

Our services are intended for use by adults (18 years of age or older). We do not knowingly collect, use, or store Personal Data from children under the age of 16. If we become aware that we have inadvertently collected Personal Data from a child under 16, we will take immediate steps to securely delete such data. If you believe we have collected data from a child under 16, please contact us promptly (see Section 11).​


7. Your Rights​

Under applicable data protection laws, you have the following rights regarding your Personal Data:​

  • Right of Access: Request a copy of the Personal Data we hold about you;​

  • Right to Correction: Request that we update or correct inaccurate or incomplete Personal Data;​

  • Right to Erasure (Right to be Forgotten): Request the deletion of your Personal Data, where legally permitted;​

  • Right to Restriction of Processing: Request that we limit the processing of your Personal Data (e.g., if you dispute the accuracy of the data);​

  • Right to Object: Object to the processing of your Personal Data for specific purposes (e.g., direct marketing);​

  • Right to Data Portability: Request that we provide your Personal Data in a structured, machine-readable format (to transfer to another service provider, where applicable).​

To exercise any of these rights, please contact us using the details provided in Section 11. We will acknowledge your request within 5 business days and provide a full response within 30 days (or within the timeframe required by applicable law).​


8. Third-Party Websites and Services​

Our websites or services may contain links to third-party websites, applications, or services (e.g., social media plugins, payment gateways). We have no control over the privacy practices or content of these third parties, and we are not responsible for their actions. We strongly recommend that you review the privacy policies of any third-party platforms before using their services.​


9. Data Retention​

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws (e.g., tax or accounting regulations). Once your data is no longer needed for these purposes, we will either:​

  • Securely delete the data; or​

  • Anonymize the data so that it can no longer identify you (and may use this anonymized data for research or analytics purposes).​

10. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time to reflect changes in our business practices, technological advancements, or legal requirements. When we make updates:​

  • We will post the revised Privacy Policy on our website (with a clear "Last Updated" date);​

  • The updated policy will take effect immediately upon publication.​

By continuing to use our services after the revised policy is posted, you confirm your acceptance of the updated terms. If you do not agree with the changes, please stop using our services and contact us to request the closure of your account.​


11. Contact Information​

If you have any questions, concerns, or requests related to this Privacy Policy (including exercising your rights under Section 7), please contact us using the following details:​

  • Physical Address: 155 Copnor Road, Portsmouth, England, PO3 5BS​

We aim to respond to all inquiries within 5 business days and resolve issues in a timely and transparent manner.

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